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Complaints

Monevo Pty Ltd is dedicated to making sure that our service meets your expectations. We value your feedback whether it be a complaint, compliment or just general feedback.

If you would like to send some nice words about the service that you have received or have a suggestion on how we can improve. Please contact us and let us know.

If you are not happy with the service and you feel that we need to make some changes, please also get in touch. We are always looking for ways to improve.

Getting in touch

The best way to contact us is by way of email to compliance@pingtreeaus.com

Resolving Complaints

We will do our best to resolve your complaint immediately but sometimes this is not always possible. If we are unable to resolved your complaint immediately then we will endeavour to resolve your complaint within a maximum of 7 business days.

If you are unhappy with the resolution that you get from us, you can contact the Credit Ombudsman Service Limited (COSL). Just some friendly advice. If you contact COSL before your complaint has been investigated by Monevo Pty Ltd they will refer you back to us.

You can contact the Credit Ombudsman by phone (1800 138 422), via their website (www.cosl.com.au) or write to them at:

Credit Ombudsman Service Ltd
PO Box A252
South Sydney
NSW 1235