Complaints


Pingtree PTY Limited is dedicated to making sure that our service meets your expectations. We value your feedback whether it be a complaint, compliment or just general feedback.

If you would like to send some nice words about the service that you have received or have a suggestion on how we can improve. Please contact us and let us know.

If you are not happy with the service and you feel that we need to make some changes, please also get in touch. We are always looking for ways to improve.

Getting in touch

The best way to contact us is by way of email to compliance@pingtreeaus.com

Resolving Complaints

We will do our best to resolve your complaint immediately but sometimes this is not always possible. If we are unable to resolved your complaint immediately then we will endeavour to resolve your complaint within a maximum of 7 business days.

If you are unhappy with the resolution that you get from us, you can contact the Credit Ombudsman Service Limited (COSL). Just some friendly advice. If you contact COSL before your complaint has been investigated by Pingtree PTY Limited they will refer you back to us.

You can contact the Credit Ombudsman by phone (1800 138 422), via their website (www.cosl.com.au) or write to them at:

Credit Ombudsman Service Ltd
PO Box A252
South Sydney
NSW 1235

Perfect Payday is a trading name of Pingtree PTY Ltd, ACL Number (434380), Unit 4, 134 Constance Street, Fortitude Valley, Queensland 4006. Loans available to over-18s only, subject to status I Registration Number: 159 893 491 I @ 2012. Perfect Payday does not make payday loan or credit decisions, and is not a lender PaydayLoans matches customer’s loan applications with lenders in our database depending on the information provided.The completion of the application form does not guarantee approval of a loan. The payday loan amount will vary depending on the lender who accepts the application within our database. $1000 may not be available to every customer. The time taken to transfer a cash advance loan may vary. This website does not directly endorse a particular product and service. Any information on this website should be taken as opinion only.